Refund, Cancellation & Returns Policy
This policy sets out the terms on which you may cancel an order, and the conditions for refunds, returns and exchanges for products and services purchased through our website. If you have any questions, please contact us at support@lizbellconsulting.co.uk or +44 7868 721675.
Order Cancellation
You may cancel an order before it has been dispatched or before a service has commenced. To cancel, please contact us as soon as possible at support@lizbellconsulting.co.uk with your order details. Once an order has been dispatched, or a service has begun, cancellation may no longer be possible, and the returns and refunds terms below will apply instead.
Refunds
Where you are entitled to a refund, we will process it within 14 business days of approving your refund request. Refunds are made using the original payment method used for the purchase. For services, refunds will reflect any portion of the service already delivered.
Returns and Exchanges
For physical goods, you may request a return or exchange within 30 days of receiving your order. To be eligible, items must be unused, in the same condition that you received them, and in their original packaging. Certain items may be exempt from return where permitted by law (for example, perishable goods, digital content, or bespoke/personalised items). To start a return or exchange, please contact us at support@lizbellconsulting.co.uk.
Shipping of Returns
If a return is approved, we will provide instructions on how and where to send your item. You will be responsible for the cost of returning the item unless the item was faulty or incorrect. Approximate turnaround time for processing an approved return is 5–7 business days from the date we receive the returned item.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 7 days of delivery. We will arrange a replacement, exchange or full refund (including any return shipping costs) at no additional cost to you.
Contact Us
For any questions relating to cancellations, refunds, returns or exchanges, please contact us at support@lizbellconsulting.co.uk or +44 7868 721675.