Complaints Handling Mechanism
We are committed to providing excellent service to all our customers. If you are unhappy with any aspect of our products or services, we want to hear from you so we can put things right.
How to Contact Us with a Complaint
You can raise a complaint with us using any of the following methods:
- Email: support@lizbellconsulting.co.uk
- Phone: +44 7868 721675
Please include as much detail as possible about your complaint, including your name, contact details, order reference (if applicable), and a description of the issue, so that we can investigate the matter thoroughly.
How Long It Will Take to Resolve Your Complaint
We will acknowledge your complaint within 2 business days of receiving it. We aim to fully investigate and provide a resolution to your complaint within 5–7 business days. If a complaint is complex and requires additional time to resolve, we will keep you informed of our progress and provide an expected timeframe for resolution.